On 10 September 2015, Mr Bakytzhan Kazhiyev, a Chairman of the Management Board, Sponsor of the Business Transformation Programme, met with the employees of the Business Transformation Centre. During the meeting three reports were reviewed in the following transformation areas: preliminary status report on the 1st and 2nd level process map, report on diagnostics of the existing IT-architecture, and status-report on change management.
With regard to the report on the 1st and 2nd level process map, Head of Integration Office, Mr Khabibulla Kaziyev told about “three pillars” on which reference model of the Fund for the companies participating in the Programme is based, namely: strategic planning, operating activity, and corporate governance. Further, these base components of the company’s activity fall into respective processes of the 1st and 2nd levels. Current status of work on the process map was presented in a form of a heat map. In general, to date, standardized processes, common for portfolio companies, are fully harmonized with the business. In harmonization of certain activities, specific for KEGOC, there are still some issues that require further discussion. It is assumed that the model of a KPI Tree, presented to the participants, will change once the changes are introduced to the legislation of Kazakhstan relating to diversification of the services and the emergence of a new market in January 2016. Process maps on assets and procurements may also undergo certain changes.
The Draft Report on the IT-architecture diagnostics represented a three-dimensional analysis of data architecture, application architecture and technology architecture. The snapshots of the IT-architecture elements, the use of licensed software broken down by operating and supporting processes have been obtained. Expert assessment of the application systems was prepared. Work on the report is ongoing.
With regard to the change management under the transformation programme, key change assessment tools were presented. Seven results of the Change Management Office over the past period and plans for the coming period were presented as well. "Companies do not change in themselves; changes happen only through people". This statement was also supported by Mr Bakytzhan Kazhiyev.
Summarising the discussion, the Chairman of the Management Board expressed his satisfaction with the work done by the Business Transformation Centre. "While evaluating the work you have done in general, I can say that much has been done, and given the lack of consultants, evaluation of your work is even higher," said Mr Bakytzhan Kazhiyev. He emphasised the need for deeper work on involving people into the transformation: "Today we have to work with people, before we are wrapped up in the work on processes." Chairman of the Management Board also made a note on the possibility of holding informal meetings with company management to discuss the transformation issues.