Change Agents at KEGOC: Startup



A lot has been recently said about the role of change agents under the Business Transformation Programme. It is clear as the project is gathering pace and spanning widely. In this regard the agents' role moves to the forefront. Insufficient local communication capacity and not always straightforward relationship with transformation team are the main reasons for urgency of the role of change agents, the local transformation messengers.

But who are they - the company's change agents? They are 'the champions' of changes in the system. In standard practice the agents are primarily aimed at communicating the main strategic goals and values of the company, informing the staff of ongoing changes, clarifying their reasons and special features, involving the staff in changes and implementation of targets, conveying necessary knowledge and training of relevant skills.

On 10-11 March this year our company gave a start to the work with change agents. Eighteen specialists from nine KEGOC Interconnection Electric Networks branches joined the change agents team as a result of the two-day workshop. The workshop was mainly aimed at presenting the role of agents and preparing for local viability enhancement. The viability enhancement is one of the key objectives of the Business Transformation Programme road map. This outlines the importance of goals and objectives the future agents are focused on.

The Change Management Office as workshop organizers prepared an intense programme. The first day was devoted to presenting the viability enhancement structure. The future agents completed the questionnaires, held interviews in pairs and took a role of research participants. Olga Malinina, Communications Consultant of the Change Management Office told the participants about how to deliver a successful presentation and shared her knowledge on specific features of public presentations. She also helped elaborating a single presentation format, which could be used by the agents for local communication. Colleagues from Samruk-Energy presented techniques for processing the received research results. Sessions were held relating to answering the challenging questions, posed by the participants. On the second day the most confident participants tried to give a speech and find smart answers to tricky questions of the colleagues. At the end of the workshop the organizers invited several members of the transformation team. In particular, Yerbossyn Akhmetov, the Transformation Programme Manager, told about the Transformation Programme road map milestones.Khabibulla Kaziyev, the Head of Integration Office told about the current structure of the Programme, reference models and works progress. Stanislav Shabanov, the Head of IT Office, told about automation of the new organizational model. After the presentation the transformation team was glad to answer all questions of the participants.

'At the beginning everything seems to be complicated and unclear but certainly it is interesting and exciting', noted the workshop participants. Despite the challenges of the initial period, the feedback questionnaires completed by the participants, showed that the workshop was useful and proved that people are ready for collaboration and interested in getting a result. The agents will start putting into practice the set objectives the next week. The agents were given all necessary materials and information. Hopefully, the viability enhancement will be a starting point for future joint work between the transformation team and the change agents.